1. Who we are
Your Travel Agency Ltd, Company No. 00000000, registered office: Your Registered Office Address, UK. We are the data controller for the personal information collected on this website.
Contact us about this policy by email at info@your-domain.com or by phone on +44 20 0000 0000.
2. Information we collect
When you send an enquiry or request a callback, we collect the details you give us: your name, email address, phone number, travel dates, destinations, number of travellers and anything else you write in the message. When you call us, we may keep a note of your enquiry.
3. How we use it
We use your information to:
- Answer your enquiry and send you flight, holiday or Umrah options;
- Make a booking you have asked us to make, including sharing the details an airline or hotel needs to issue your ticket or reservation;
- Contact you about a booking, a change or a cancellation;
- Keep records of bookings and payments, as the law requires.
We do not sell your information. We do not share it for other companies' marketing.
4. Sharing with airlines and hotels
To book a flight or a hotel we must share your name, date of birth, passport details (when required) and contact details with the airline, hotel or other supplier involved in your trip. Those suppliers use your information to provide your travel services, under their own privacy policies.
5. Cookies and measurement
This website uses Google Analytics / Google Ads measurement only after you accept cookies on the banner. Until you accept, no analytics or advertising cookies are set and no measurement tag loads. You can change your mind at any time by clearing your browser cookies for this site. Declining cookies does not stop the site working.
6. How long we keep it
We keep enquiry records for as long as needed to handle your enquiry and any booking that follows, and then for the period required by tax and accounting law. Enquiries that never become bookings are deleted after a reasonable period.
7. Your rights
Under UK data protection law you have the right to ask for a copy of your information, to ask us to correct it or delete it, to object to how we use it, and to ask us to limit its use. To make a request, contact us using the details in section 1. You also have the right to complain to the Information Commissioner's Office (ICO) at ico.org.uk.
8. Security
Enquiries are stored on our hosting server and are only available to our staff through a password-protected admin page. We do not store card details on this website — payments are taken by card or bank transfer through our payment provider.
9. Changes to this policy
We may update this policy from time to time. The current version is always shown on this page.
Last updated: 10 November 2026.