1. Who we are
Your Travel Agency Ltd, Company No. 00000000, registered office: Your Registered Office Address, UK (“we”, “us”). We are an independent travel agency. We are not the official website of any airline and we are not affiliated with, or endorsed by, any airline.
2. Enquiries and quotes
An enquiry made through this website or by phone is not a booking. A quote is an invitation to book. Flight prices change daily and the lowest fares sell out first, so a quoted fare is only held once the booking is confirmed and paid for. We will tell you if a fare has changed before we take any payment.
3. Booking and payment
A booking is confirmed only when we have received your payment and issued your ticket or confirmation. The total quoted to you includes the fare, taxes and any service fee, in pounds sterling (£). Payment is taken by card or bank transfer as agreed. Nothing is charged before you confirm the booking.
4. Your details
You must give us the name of each traveller exactly as it appears on their passport, plus dates of birth and passport details when the airline requires them. Name corrections after ticketing may be refused by the airline or charged. For international travel, your passport should be valid for at least 6 months after your return date.
5. Changes and cancellations
Changes and cancellations are governed by the airline's or supplier's fare rules, which vary by ticket. Change fees and fare differences may apply, and some tickets are non-refundable. We will explain the rules for your ticket before you book and will handle changes with the airline on your behalf.
6. Visas, health and entry requirements
You are responsible for checking and meeting the passport, visa, vaccination and entry requirements of every country you travel to or through, including transit. We can guide you through the process, but visa approval is always decided by the country concerned, not by us.
7. Airline responsibility
Flights are operated by the airlines shown on your ticket, under their conditions of carriage. We are not responsible for delays, cancellations, schedule changes, missed connections or changes made by an airline, but we will help you rebook or claim a refund from the airline where the airline's policy and your rights under UK and EU law allow it.
8. Baggage, seats and special assistance
Baggage allowances, seat selection and special assistance depend on the airline and the fare. Tell us what you need when you book and we will request it — the airline decides what is available.
9. Accuracy
We take care to keep this website accurate, but flight times, fares and availability change frequently. The information confirmed to you at the time of booking is what applies. We do not print live fares on this website for that reason.
10. Liability
Nothing in these terms limits your rights under UK consumer law. Our liability for any booking is limited to the total amount paid for that booking, except where the law does not allow such a limit.
11. Complaints
If something goes wrong, contact us first at info@your-domain.com or on +44 20 0000 0000 and we will try to put it right. These terms are governed by the laws of England and Wales.
Last updated: 10 November 2026.